How confident are you that you really know your customer when they’re new to your business and they’re not physically present? How do you detect unusual behaviour in a time when everything is unusual?
Identifying trusted customers and spotting fraud has never been more crucial as fraudsters actively exploit the global pandemic through digital channels. But equally, the need for a seamless customer experience has never been greater, as the crisis drives record numbers of consumers into a highly competitive online marketplace.
This free guide offers practical insights around how you can confirm trusted customer identity and ensure a positive experience while protecting against the threat of fraud, and providing answers to key questions your business should ask itself when dealing with new customers:
- How can I be sure I’m dealing with a real person?
And not a bot, malware or synthetic identity? - How can I be sure I’m dealing with the right person?
You know you’re dealing with a real person, but does the identity belong to the person presenting it? - How can I understand the risks associated with the confirmed identity?
The identity checks out as real and authentic, but does it come with any fraud or financial crime risk?
