Let our experts help to protect your business and customers in a digital world

Solution Integration

Our technical consultants can identify appropriate solution integration points within your ecosystem and provide prototype designs.

Risk Assessment

Our technical consultants work with you via bespoke consultancy-led workshops, to understand the relevant user journeys that require risk assessment. They also help define key data attributes to enhance the risk assessment process.

Domain Knowledge

Drawing on extensive knowledge of both the global and local fraud threats organisations face, our experts can fortify your fraud and risk teams’ understanding of wider domain risks as well as local fraud behaviours within your own domain.

We also support your technical teams with knowledge on APIs, web technologies and mobile native app technologies, as well as offer support with business planning and co-ordination.

As fraud typologies grow and evolve, our team will reinvest the latest domain knowledge into subsequent customer deployments.

Rules and Policies

Our technical consultants can help translate high-risk behaviours and define a policy of rules which become the basis of your risk decisioning.

Fraud Detection

Our technical consultants can help you design and build a solution to enhance the detection of high-risk behaviour, effortlessly integrated into your existing ecosystem with intuitive interfaces.

Streamlined Deployment

Your delivery needs are our first priority. Our technical consultants follow specific delivery methodologies and timescales, providing you with the right content, at the right time. Furthermore, they offer guidance on how to optimise your delivery and help you to understand the impact of both technical and business decisions.

SME Guidance

Our technical consultants are multi-disciplinary fraud prevention specialists, experienced in delivering effective solutions across multiple domains. This enables us to provide you with a single point of contact throughout our relationship.

Stakeholder Engagement

Whether you’re a small firm deploying a single solution, or a large complex organisation requiring a cross-function, multi-channel deployment, our consultants have the experience and skills necessary to ensure your integration is aligned to key success criteria and that issues are resolved proactively with engagement from key stakeholders.

Strategy Review Workshops

Working with you to identify opportunities to further improve threat detection and operational processes within your organisation, our Strategy Review Workshops help you to measure the effectiveness of your current strategies.

Operational Improvements and Automation

Our Engagement and Analytics team can help you realise your agreed strategy improvements, supporting the process of automating manual tasks performed by operations and investigations teams, and even develop the business case, if needed.

General Consulting and Strategy Support

We offer a broad range of ad hoc support and consulting support, from case analysis and false positive/friction reduction, to system, strategy and policy implementation, new product strategy and fraud detection improvements. General consulting and strategy support enables the quick detection of new trends, whilst also ensuring that systems are effectively supporting operational teams and maximising system value. In addition to regular system performance management information, we take a holistic approach across brands and channels, to identify areas of improvement.

System Optimisation

Our system and strategy optimisation* support can help enhance your system performance by interrogating fraud data to:

• Improve fraud detection
• Improve system accuracy
• Reduce false positives
• Reduce customer friction

*Optimisation requires a sufficient volume and timeliness of categorised fraud data

Quarterly Business Review (QBR)

QBRs provide an up-to-date assessment of your solution platform to ensure that all functionality is being effectively utilised. In addition to tracking projects and areas of improvement, QBRs offer support and targeted feedback in the tracking of project roadmaps, as well as providing visibility into the solution roadmap. Providing a holistic assessment of the system across all channels, QBRs offer a comprehensive account review, covering:

• System integration health and API volume tracking
• System performance assessment
• Fraud analysis and suggestions for improvement
• Solution roadmap
• Customer project roadmaps

Solution Performance Management/Maintenance

Our dedicated systems maintenance support service ensures your system is operating at maximum performance and return on investment. High-touch system maintenance includes:

• Rule management
• System optimisation
• Case review and investigation
• Root cause analysis
• List maintenance
• Global, cross organisation analysis and linking of suspicious cases

Onsite Support

Onsite support delivers detailed insights into how to improve operational efficiency and performance. Support ranges from assistance with the solution, to contractor level access to internal systems and the facilitation of deep strategy reviews that focus on:

• Detection rates
• False positive reduction
• FTE utilisation
• Optimisation efficiency
• Effectiveness assessment

Detect and authenticate fraud

• Improve fraud efficiency
• Find previously unidentified fraud
• Use active/passive digital authentication

Enhance decisioning with new data

• Improve investigator decisions
• Utilise new data for analytics/machine learning
• Leverage the Global Digital Identity Network

Reduce false positives with trust

• Reduce operational referrals
• Improve customer experience
• Integrate dynamic trust-based authentication

Solve regulatory challenges

• PSD2 - Strong Customer Authentication
• Financial Crime Compliance
• Digital Sanctions Screening