Improving customer trust in quality data

The Insurance Post, in collaboration with LexisNexis® Risk Solutions, commissioned an in-depth report to explore which societal and technological changes are concerning fraud prevention experts most, across the insurance sector.

The report highlights the biggest challenges facing fraud prevention teams operating on the frontline, and reveals why firms are struggling to gain a holistic view of their customers.

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Report perspectives...

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"As the cost-of-living crisis worsens, it’s likely that those who are financially vulnerable may be drawn to advertised offers and cheaper policies offered by such [ghost] brokers."

Stephen Adams – Senior Fraud and Compliance Manager
Confused

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"A claimant may decide ‘in the moment’ to commit insurance fraud by exaggerating a genuine loss; they may act fraudulently and criminally in that moment and may never do so again."

Marie Quinn – Head of Investigations
Woodgate & Clark

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"The thing that has piqued my interest more than anything else for combatting fraud is contributory data. By looking outside insurance we can get the information about our customers. You can see how risk-averse people are by their hobbies and that type of thing."

James Dawson – Head of Claims
UIA Mutual

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LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information-based analytics and decision tools for professional and business customers. For more information, please visit risk.lexisnexis.co.uk and relx.com.

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